The Ombudsman-General of the Federal Institute of São Paulo (IFSP), an instance centralized in the Rectory and directly subordinated to the highest authority of the body, is the sectoral unit of the Federal Executive Branch's Ombudsman System [art. 2, inc. I e art. 6th, inc. II, Decree nº 9.492 / 2018] and, therefore, is subject to the normative guidance and technical supervision of the Federal Ombudsman's Office (OGU), a representative body of the Ministry of Controllership-General of the Union (CGU), the central body of the system. Structurally, ombudsmen are important instances for the integrity and governance of an institution that, together with the other areas of the body, promote the strengthening of management.
As a typical instrument of a democratic State, the Ombudsman-General is an instance of social participation and mediation, responsible for the dialogue between the IFSP and the users of public services provided by the municipality, whether individuals or legal entities, who are part of the internal public [students, servers, contractors and outsourced employees] or external public [community, researchers, companies, public bodies, non-governmental organizations, unions, etc.].
Based on these principles, the pedagogical role of this instance is emphasized when acting in the information perspective, that is, presenting users with their own rights and responsibilities within the scope of the IFSP, expanding their critical capacity and autonomy and, therefore, their active participation.
The Ombudsman-General is also responsible for Citizen Information Service (SIC), instance of effectuation of Law No. 12.527 / 2011 [Access to Information Law]. At the IFSP, the Ombudsman-General also acts as the LAI Monitoring Authority [art. 40, Law No. 12.527 / 2012], responsible for monitoring and guiding the implementation of LAI and also the Open Data Plan [art. 5th, §4th, Decree nº 8.777 / 2016].
Since 2019, the unit has integrated the Manifestation Processing Coordination (CPM-OUV), which is responsible for the analysis, sorting and handling of ombudsman requests and requests for access to information. The coordinator of this sector represents the Ombudsman-General and SIC as a member of the Permanent Commission for the Open Data Plan (CPPDA) and the Commission for the Development and Implementation of the Information and Communication Security Management Implementation Plan (CGSIC), collaborating with expertise in matters related to legislation, standards and practices in ombudsman and access to information.
Team responsible for the Ombudsman-General and SIC:
General Ombudsman and SIC Manager: André Luiz da Silva
Position: Teacher of Basic, Technical and Technological Education
Capacity: Campus São Paulo | Exercise: Rectory / Ombudsman-General
Beginning of effective position: 2002 | Beginning of management position: 2014
Manifestation Processing Coordinator: Rafael Inácio Sousa Martins
Effective position: Secretariat Technician [MTE 0002626 / MG]
Capacity: Rectory | Exercise: Rectory / Ombudsman-General
Beginning of effective position: 2014 | Industry start: 2015 | Beginning of the bonus function: 2019